Toll-Free Numbers Work
If you have ever wondered how Toll-Free Numbers Work, then you’re not alone. There are a number of reasons why you may want to invest in this type of phone number, and here are just a few. First, they provide branding benefits. You can create a vanity toll-free number, such as 1-800-FLOWERS, for example. This type of number allows customers to immediately recognize your business name, while also making the customer journey easier. This makes it more likely that customers will contact your business through this type of phone number.
Second, toll free numbers generate leads and orders. You’re giving your company the chance to sell its products and services without ever having to see a customer. The toll-free number will generate sales leads, even if those leads don’t need your product or service. However, the FCC limits the number that companies can sell, so they can’t just hoard them. Toll-free numbers are a great way to attract customers and earn a profit.
Next, toll-free numbers can enhance customer satisfaction. According to a survey conducted by the National Retail Federation, 61% of shoppers would rather call a business than a local shop. Those businesses that do not provide a toll-free phone number are missing out on a huge opportunity to improve the customer experience and improve their retention rate. Toll-free phone numbers are convenient, affordable, and easy to use.
How Toll-Free Numbers Work
Third, toll-free numbers increase your call volume. They give clients a convenient way to reach your team, and increase your customer satisfaction. Finally, toll-free numbers can integrate with your phone system with features like automatic call routing and IVR. This frees up your front-of-house staff to work on other matters. The toll-free service will handle bookings, so your clients will not have to wait for a human to answer their calls.
Toll-Free numbers have a long history. They were first introduced in the 1930s, but they’ve been around for over a decade. The Telecom Act of 1996 laid down the regulations for using this type of phone number. Since then, the process has remained almost unchanged. Today, businesses can use this type of number to promote their services. So, how do Toll-Free Numbers Work?
Until 1991, telephone companies were the only providers of 1-800 toll-free numbers. Because these customers were locked into their original phone company, the portability of toll-free numbers opened the door for third-party RespOrgs. The SMS/800 Web site lists more than 400 RespOrgs across the country. Choosing a convenient toll-free phone number is essential for business success.
