Communication is the exchange of information, the transmission and exchange of ideas and feelings. This is the stuff that human relationships are made of. In the next article we will look at the elements of communication and how they will ensure a successful and satisfying interaction.

words

When we think of communication, the first thing that comes to mind is words. We mainly think about our verbal conversations, whether in person, through emails, letters, etc. I am always amazed that research has found that only 7% of communication is transmitted by word of mouth.

This could be why emails and letters can provide so many opportunities for misunderstandings and arguments. The words are just a container that carries the message and leaves the interpretation open to the reader. Especially in the email example, we can see that all the other avenues through which meaning is conveyed (body language and tonality) are missing and left to guess.

Therefore, it is important to remember the potential for different interpretation when using a medium that only uses words, such as an email, posting comments, or writing a letter.

Tonality

Tone of voice apparently conveys 38% of all communication, more than 1/3 and more than words. This becomes apparent when you imagine hearing the words “I really enjoyed our time together” with different intonations. What did you notice? What happens when you say it with emphasis on the different words? Can you say it in a tough tone, a funny voice, a sincere tone of voice?

You will have noticed how different the meaning becomes by using the same sentence with different tonalities. This is what has been used to good effect in radio plays.

body language

You may have already guessed that more than half of all communication is conveyed through your body language: 55%. You can continue the exercise from before using different body postures and saying the same phrase. Say the same words with your arms clasped in front of your chest, or with your shoulders and arms hanging down, looking at the ground with sad eyes. What did you notice?

The power of body language is also what has been used in silent movies before they overcame the technical challenges of synchronizing recorded sound, especially spoken dialogue. What amazed me was that you were able to follow the content of the story even before it was shown with the title cards.

If you observe couples from a distance, where you can’t hear their conversations, ask yourself why they are most likely passing by or talking. It is usually very obvious just by observing their body language.