BPO companies find their establishment in concentration in developing countries more than in developed countries. For any company that wants to stand out in the market, the base is always BPOs that achieve a connection between the company and its clients through effective communication. If one doesn’t know what BPO stands for, then it would be better to know what Business Process Outsourcing stands for. Some of the countries that are vying for a foothold in the BPO market include Malaysia, India, the Philippines, China, and Mexico. Countries like Guatemala, Puerto Rico and El Salvador are gaining in importance. These countries face some challenges in running businesses. Some of the challenges facing the industry are as follows:

Changing political scenarios

The BPO industry can be greatly affected by the political scenario of the region in which they are located. Outsourcing to other countries is also prevented by governments passing certain bills. The fall of the economies, the wars, the citizen protests can be an important reason for the matter. BPO companies can be greatly affected by this.

frequent interruptions

Poor Internet connections, frequent power outages, and managing call traffic have taken a significant toll on BPO companies. Since they have to operate the business 24/7, a small interruption can mean a big loss for the business.

Lack of talented workforce

Most countries face difficulties in finding the right trained people. Of the total number of graduates who pass each year, only a tiny percentage of graduates can qualify for positions.

Growth of opposition against outsourcing

The BPO sectors in one country are being opposed by some other country. Take, for example, India’s BPO industry, which faces opposition from US politicians and UK unions. These developed countries feel that BPO operations should not relocate to developing countries like India. They are more interested in keeping the jobs in their own country to provide jobs to the citizens.

High dropout rates

Attrition causes a huge loss of talent and incurs significant losses in employee training. In countries like India, the attrition rate is much higher than in UK-based BPO companies. This is because the employee in India does not stay more than 11 months, but the UK employees a minimum of 3 years to change jobs. The high dropout rate in India is mainly due to monotonous nature of work, high level of stress, change in lifestyle, lack of career growth etc. but once the BPO stabilizes, the churn rate is expected to drop.

New entrants in the industry

Previously, there were only a handful of countries operating the global BPO business. Now more and more countries like Canada, China and Malaysia are trying to get a foothold in the BPO sector. Therefore, such countries must provide unmatched qualified professionals who can take care of the business. Also, better infrastructure will be a practical advantage.

brand equity

Brand building is an important task of BPO companies. HR professionals have an important role to play in this part by providing proper training and a good working environment. Even if the employees leave the company, they would become brand ambassadors of the companies. If employees leave unsatisfied, this will lead to decreased equity with negative reviews.

health concerns

Most of the companies are located in regions that have different time zones. Therefore, there is a great possibility that the employees will have to work all day. This can be the cause of a major health issue that drastically leads to reduced employee efficiency.

Exceed customer expectations

The main criteria of all BPOs should be to provide complete customer satisfaction. Due to various social media channels, the expectation of customers is increasing rapidly. They are becoming an area of ​​tough challenge for BPO companies.

These are all some of the difficult challenges facing a BPO company today. Where on the one hand they are giving stiff competition, on the other hand learning to deal with them quickly can see a company see quick success. Therefore, it is the responsibility of companies to find a solution that is meaningful to their work.